Zurich Cantonal Bank

Zürcher Kantonalbank (ZKB) is the largest cantonal bank in Switzerland and one of the most significant banks in the country. With a broad network of locations and modern digital services, ZKB serves both private customers and businesses.

The financial sector is undergoing change, and so is ZKB's constantly evolving branch network. In doing so, the focus consistently lies on personal advice at eye level. For this purpose, ZKB has developed a new concept that provides customers with personalised advice in a familiar, relatable environment. As ‘the close bank’, it has ever since shaped the customer experience with a sense of welcome. 

The core of the brand and the future-orientated mindset should also be tangible in the spatial experience. The concept's dynamic and warm design language creates a pleasant, inviting and inspiring atmosphere that can be perceived by multiple senses. Local and high-quality materials provide a haptic and tactile effect and have a lasting impression on the customer experience. Openness and honesty of expression in the design result in visible transparency, both externally and internally, reflecting ZKB’s open and modern stance.  

Since 2023, MACH has been supporting ZKB as a Corporate Architect in the implementation of this concept.  MACH creates strategic layouts, prepares design documents for local architects, and coordinates the renovation of individual branches.